{"id":351,"date":"2025-07-17T21:32:07","date_gmt":"2025-07-17T21:32:07","guid":{"rendered":"https:\/\/paykarindia.com\/?page_id=351"},"modified":"2025-08-01T11:13:52","modified_gmt":"2025-08-01T11:13:52","slug":"customer-grievance","status":"publish","type":"page","link":"https:\/\/paykarindia.com\/index.php\/customer-grievance\/","title":{"rendered":"Customer Grievance"},"content":{"rendered":"

Customer Grievance Redressal \u2013 Paykar India<\/strong><\/p>\n

At Paykar India<\/strong>, customer satisfaction and trust are at the heart of everything we do. We are committed to providing transparent, timely, and fair resolutions<\/strong> for any concerns or issues you may face while using our services.<\/p>\n

Our Customer Grievance Redressal Policy<\/strong> ensures that your voice is heard, and your complaints are addressed promptly and efficiently.<\/p>\n

\n

How to Raise a Complaint?<\/strong><\/p>\n

If you experience any issue related to transactions, account access, refunds, service delays, or support, you can raise your grievance through any of the following channels:<\/p>\n

1. Email Support<\/strong><\/p>\n

\ud83d\udce7 Email us at:<\/strong> support@paykarindia.com<\/a>
Our support team will respond within 24\u201348 working hours<\/strong>.<\/p>\n

2. Call Support<\/strong><\/p>\n

\ud83d\udcde Customer Care Helpline:<\/strong> [+91-0000000000]
Available: Monday to Saturday | 10:00 AM to 6:00 PM<\/p>\n

3. Raise a Ticket<\/strong><\/p>\n

Log in to your Paykar account and use the \u201cSupport\u201d or \u201cHelpdesk\u201d<\/strong> section to raise a ticket. Attach necessary transaction IDs, screenshots, or supporting details for quicker resolution.<\/p>\n

\n

Grievance Redressal Process<\/strong><\/p>\n

\n
\n\n\n\n\n\n\n\n
Level<\/strong><\/th>\nAction<\/strong><\/th>\nResponse Time<\/strong><\/th>\n<\/tr>\n<\/thead>\n
Level 1<\/strong><\/td>\nEmail \/ Ticket \/ Call Support<\/td>\nWithin 2 working days<\/td>\n<\/tr>\n
Level 2<\/strong><\/td>\nIf not resolved, escalate to grievance@paykar.in<\/a><\/strong> with ticket number and issue summary<\/td>\nWithin 3\u20135 working days<\/td>\n<\/tr>\n
Level 3<\/strong><\/td>\nStill unresolved? Write to the Nodal Officer<\/strong> with full details. Nodal contact will be published on our website shortly.<\/td>\nWithin 7 working days<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n
<\/div>\n<\/div>\n<\/div>\n<\/div>\n
\n

Information to Include in Your Complaint:<\/strong><\/p>\n

    \n
  • Registered mobile number \/ email ID<\/li>\n
  • Transaction ID or service reference<\/li>\n
  • Detailed description of the issue<\/li>\n
  • Screenshots or proof (if any)<\/li>\n<\/ul>\n

    Incomplete details may delay resolution, so please ensure all necessary information is shared.<\/p>\n

    \n

    Our Commitment<\/strong><\/p>\n

      \n
    • \n

      We aim to resolve 90% of grievances within 3 business days<\/strong>.<\/p>\n<\/li>\n

    • \n

      Complex issues requiring third-party coordination may take longer, but you will be kept informed at each step.<\/p>\n<\/li>\n

    • \n

      Every complaint is treated with seriousness, confidentiality, and respect<\/strong>.<\/p>\n<\/li>\n<\/ul>\n

      \n

      Your satisfaction is our priority.<\/strong>
      At Paykar, we believe in building long-term trust by being transparent, accountable, and customer-focused. If you have feedback, concerns, or suggestions, we\u2019re always here to listen and improve.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Customer Grievance Redressal \u2013 Paykar India At Paykar India, customer satisfaction and trust are at the heart of everything we do. We are committed to providing transparent, timely, and fair resolutions for any concerns or issues you may face while using our services. Our Customer Grievance Redressal Policy ensures that your voice is heard, and...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-351","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/paykarindia.com\/index.php\/wp-json\/wp\/v2\/pages\/351","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/paykarindia.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/paykarindia.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/paykarindia.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/paykarindia.com\/index.php\/wp-json\/wp\/v2\/comments?post=351"}],"version-history":[{"count":4,"href":"https:\/\/paykarindia.com\/index.php\/wp-json\/wp\/v2\/pages\/351\/revisions"}],"predecessor-version":[{"id":722,"href":"https:\/\/paykarindia.com\/index.php\/wp-json\/wp\/v2\/pages\/351\/revisions\/722"}],"wp:attachment":[{"href":"https:\/\/paykarindia.com\/index.php\/wp-json\/wp\/v2\/media?parent=351"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}