Customer Grievance Redressal – Paykar India
At Paykar India, customer satisfaction and trust are at the heart of everything we do. We are committed to providing transparent, timely, and fair resolutions for any concerns or issues you may face while using our services.
Our Customer Grievance Redressal Policy ensures that your voice is heard, and your complaints are addressed promptly and efficiently.
How to Raise a Complaint?
If you experience any issue related to transactions, account access, refunds, service delays, or support, you can raise your grievance through any of the following channels:
1. Email Support
📧 Email us at: support@paykarindia.com
Our support team will respond within 24–48 working hours.
2. Call Support
📞 Customer Care Helpline: [+91-0000000000]
Available: Monday to Saturday | 10:00 AM to 6:00 PM
3. Raise a Ticket
Log in to your Paykar account and use the “Support” or “Helpdesk” section to raise a ticket. Attach necessary transaction IDs, screenshots, or supporting details for quicker resolution.
Grievance Redressal Process
| Level | Action | Response Time |
|---|---|---|
| Level 1 | Email / Ticket / Call Support | Within 2 working days |
| Level 2 | If not resolved, escalate to grievance@paykar.in with ticket number and issue summary | Within 3–5 working days |
| Level 3 | Still unresolved? Write to the Nodal Officer with full details. Nodal contact will be published on our website shortly. | Within 7 working days |
Information to Include in Your Complaint:
- Registered mobile number / email ID
- Transaction ID or service reference
- Detailed description of the issue
- Screenshots or proof (if any)
Incomplete details may delay resolution, so please ensure all necessary information is shared.
Our Commitment
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We aim to resolve 90% of grievances within 3 business days.
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Complex issues requiring third-party coordination may take longer, but you will be kept informed at each step.
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Every complaint is treated with seriousness, confidentiality, and respect.
Your satisfaction is our priority.
At Paykar, we believe in building long-term trust by being transparent, accountable, and customer-focused. If you have feedback, concerns, or suggestions, we’re always here to listen and improve.